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Terms and Conditions

Effective Date: 1 January 2024

Welcome to DNA Hub Africa. These terms and conditions ("Terms") govern your use of our website and services. By using our site or services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using the services provided by DNA Hub Africa, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

2. Services Provided

DNA Hub Africa provides DNA testing services, including but not limited to Paternity Testing, Ancestry Testing, Clinical Testing, and Infidelity Testing. The services are for personal or legal use as defined on the website. Results provided are for informational purposes and should not be used as a substitute for professional legal, medical, or scientific advice.

3. Eligibility

You must be at least 18 years of age to order or use our services. By placing an order, you represent that you are legally able to enter into this agreement and that the information you provide is accurate and complete.

4. Ordering and Payment

  • All orders must be placed via our website, email, or WhatsApp.

  • Payment must be made in full before we process and deliver your DNA testing kit.

  • Payment options will be provided when you contact us.

  • DNA Hub Africa reserves the right to reject any order that we believe may violate the Terms or applicable laws.

5. Shipping and Delivery

  • We provide national delivery of DNA testing kits across Malawi and Zambia.

  • Once payment is confirmed, your kit will be dispatched, and you will receive an estimated delivery time.

  • It is your responsibility to provide accurate shipping information. DNA Hub Africa is not responsible for delays or errors caused by incorrect shipping details.

6. Use of Kits and Sample Collection

  • You agree to follow all instructions provided with the testing kit for proper sample collection. Failure to do so may result in invalid or delayed results.

  • DNA Hub Africa is not responsible for any damage or loss of the kit once delivered to you, nor for mishandling or improper use of the kit.

7. Results

  • DNA test results are confidential and will only be shared with the individuals specified at the time of the order.

  • Results are generally available within 7 days of the lab receiving the sample, but times may vary.

  • We do not guarantee specific results or outcomes from our testing services. Results are delivered as-is, based on the sample submitted.

8. Confidentiality and Privacy

Your privacy is of the utmost importance. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal and DNA-related data.

9. Refunds and Cancellations

  • You may cancel your order before the testing kit is dispatched for a full refund.

  • Once the kit has been dispatched or the testing process has started, no refunds will be issued.

  • We reserve the right to refuse a refund if the terms of this policy are not met.

10. Limitation of Liability

DNA Hub Africa strives to provide accurate and reliable DNA testing services. However, we do not make any warranties, express or implied, about the accuracy, reliability, or completeness of the results. In no event will DNA Hub Africa or its affiliates be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or reliance on the results provided.

11. User Conduct

You agree to:

  • Use the services solely for lawful purposes.

  • Not misuse or tamper with the website, kits, or services provided by DNA Hub Africa.

  • Not engage in any behavior that could damage the reputation or operations of DNA Hub Africa.

12. Intellectual Property

All content, including but not limited to text, images, logos, and service descriptions on the DNA Hub Africa website, is the property of DNA Hub Africa and protected by intellectual property laws. Unauthorized use or reproduction of any content is prohibited.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Malawi. Any disputes arising from or related to these Terms will be resolved in the competent courts of Malawi.

14. Changes to Terms

DNA Hub Africa reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at.

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